Discover the Power of Inbound Call Center
Boost Your Business with Exceptional Customer Service
Are you struggling to provide exceptional customer service while keeping up with the demands of your growing business? Perhaps your team is stretched thin, and your customers are frustrated with long wait times and subpar support. Or maybe you’re missing valuable sales opportunities because you can’t handle inbound calls effectively.
Customer service can make or break a business in today’s competitive landscape. If you can’t keep up with demand, you risk losing customers to competitors who can provide a better experience. That’s where inbound call center BPO companies come in. These companies specialize in providing top-notch customer service and support, allowing you to focus on growing your business.
Inbound Call Center Services
Helpdesk Outsourcing
Helpdesk outsourcing is contracting out the support for an organization’s services to an external provider. This external provider, or a third-party company, handles the helpdesk support functions, such as resolving user issues, answering queries, and providing technical support on behalf of the organization. This allows the organization to focus on its core activities while leveraging the expertise and resources of the outsourcing provider for efficient helpdesk support.
Technical Support Outsourcing
Technical support outsourcing involves contracting with a third-party company to handle the technical support needs of your organization. This can include troubleshooting technical issues and managing IT infrastructure. Companies often outsource technical support to reduce costs, improve efficiency, and access specialized expertise.
Order Taking Support Outsourcing
Order-taking support outsourcing involves hiring a third-party service provider to receive and process customer orders. This can include taking orders over the phone, email, or online platforms. Outsourcing order-taking support can help businesses efficiently manage order volume and provide professional customer service while focusing on core operations.
Rate of Inbound Call Center Agents
We found these rates from the following sites:
| Country | Rate Per Hour |
| United States | $13.94 – $16.35 |
| Australia | AU$30.25 – AU$41.90 |
| Philippines | $8 – $15 |
| Mexico | $10 – $20 |
| India | $6 – $12 |
